FAQs

Who is Digitalcodez.in ?

We are an online reseller of OEM/Retail software products made by manufacturers such as
Microsoft, Adobe, Autodesk and many others.

Is ordering online from Digitalcodez.in safe?

Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure
online ordering. Always make sure to look for the url bar and the lock or key icon on your
browser when you are checking out (location and format differ depending on what browser
you are using). This indicates you are viewing a secure, encrypted page.

What if something goes wrong? Will I be able to get a
refund?

We got professional team of technical specialists who can fix any trouble. We are
confident that our management and support service are able to remedy any situation to
get you satisfied. Otherwise you will get your money back!

I cannot find any info about the recent order.

After a successful payment you will receive a payment confirmation email with a link to your
member’s account. Attention! Some people have troubles receiving our e -mails because
the automated messages are often end up in spam folders or get blocked by ISP’s. In that
case, please try to check the SPAM, BULK folders, etc in your email-box.

What is the difference between OEM and Retail Box
packaging?

Retail version of the software is a full version of the software, which includes the installation
disc(s), Certificate of Authenticity (if manufacturer provides), and the product key code/serial
number (if necessary). OEM software does not come in a retail box, doesn’t include any
printed manuals, and it is not eligible for a free technical support from the manufacturer. You
can always find the “Help” files in the member’s area. OEM software is only available in “full
version” editions, meaning there are no OEM upgrade products. OEM software can be
upgraded to future versions of the software by purchasing a compatible upgrade product.
However with OEM we are required by Microsoft to supply hardware with every purchase.
So please ensure that you fill out your address details in your order so that we can comply
with this request. Your hardware will take around 14 days to arrive. Do what you wish with
this hardware.

How are you able to sell your software at such low
prices?

We are not under contract or “authorized” to sell on behalf of any particular software
manufacturer. As a result, we are able to sell our products significantly below the MSRP. We

purchase at lower prices from reputable sources in the wholesale market and pass those
savings on to you!

When will I get the purchased software?

All software is delivered digitally. So once you have placed your order you will get a email with
your license key and a direct link to the software vendors website for you to download your
software at free of charge. ALL SOFTWARE is downloaded directly from the Manufacturer.

Are there full versions of software on your website?

Yes we sell only full versions of software!

Do you ship hard copies of the software?

No, because we sell only digital downloads, but you’re able to burn your own disk with a
downloaded file. We have these instructions on our website for you to reference. We
also offer FREE TECHNICAL SUPPORT to help you get this done.

Are there any additional charges for software?

No.

Will I be able to download the purchased software in the
future again (in case of PC crash)?

Sure you will be able to download your software again, just contact our support and ask
them to reactivate your links.

Which Hardware Requirements are needed to get your
software installed?

You’re able to find Hardware Requirements in the description, which comes with each
product in our store.

What is an E-Manual?

An “E-Manual” is the electronic version of the manual, which accompanies software products.
The E-Manual is located in the customer area.

On how many computers can I install the purchased
software?

You’re able to install this software only on ONE computer at a time.

How to determine what type (32-bit or 64-bit) of software
will work on my computer?

Following these steps on a Windows operating system, you can determine whether
your computer is 32-bit or 64-bit:
1. Open the System Information
Open the Start menu, and click on Programs -> Accessories -> System Tools ->
System Information
2. Look in the System Summary
The System Information tool will display detailed information about your Windows
operating system.
Once opened it will show the “System Summary” its an overview of your computer
and operating system.
3. Look for the System Type Item
On the right hand side of the window you will see a list of items. Look for the item
called “System Type”.
The value of this item will tell you whether your computer is 32-bit or 64-bit:
x86-based PC: Its a 32-bit computer.
x64-based PC: Its a 64-bit computer.
Now you know what system you have and can make the correct choice

Are your products used?

Absolutely not, we do not sell used products of any kind. All of our products are guaranteed
to be new – never been used or activated. We absolutely stand by our 100% guarantee that
all software has never been used or activated.

Can I get a discount if I’m going to buy more than one
copy of a product?

Please contact sales and we will see what we can do for you.

Will I be able to get technical support?

We will help you to download, install and activate the purchased program, but we
cannot teach you how to use the product.

Is there any membership fees on your website?

No, You don’t need to pay any membership fees.

Does your software come with the Certificate of
Authenticity (COA)?

OEM version doesn’t come with the COA. But you will be able to activate your software
and get updates from the manufacturer./Rest of software Comes with COA with additional
cost

What if I would like to buy software, which you don’t have
in your store?

In case you’re not able to find the program you need in our catalogue, please, contact
our Support team. We will try to prepare a new release for you.
If you have read all the above then you must be a serious buyer. So please use the
checkout coupon “FAQDISCOUNT” and you will get 5% off your order. Congratulations.